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If your Plume Wi-Fi extender pod isn't working, here are some troubleshooting steps you can take to try and fix the issue:
1. Restart the Pod and Router
Unplug the Plume pod from the power source and wait for about 30 seconds.
Reconnect it to the power and allow it a few minutes to boot up.
Restart your router as well to refresh the connection between the pod and your network.
2. Check the Pod’s Power Source
Ensure the pod is correctly plugged into a working outlet.
Test the outlet with another device to make sure it is functioning.
3. Inspect the Ethernet Cable (If Wired)
If you’re using the Plume pod as a wired extender, check that the Ethernet cable is securely connected at both ends (router and pod).
Swap the cable with another one to rule out any cable issues.
4. Check for Internet Connectivity
Ensure that your primary internet connection is stable. If your internet is down, the Plume pod won't work correctly.
Try connecting another device directly to the router to confirm if the internet is functioning.
5. Verify Pod Placement
Make sure the pod is placed in an optimal location where it can receive a strong signal from the router.
Avoid placing it too far from the router or in areas with significant obstructions like thick walls or large appliances.
6. Reset the Pod
Use a paperclip or similar object to press the reset button on the pod (usually located at the bottom or side) for 10 seconds.
This will restore the pod to factory settings, allowing you to reconfigure it.
7. Use the Plume App
Open the Plume app on your phone to check the pod’s status and configuration.
The app can provide diagnostics or show whether the pod is offline or needs an update.
If an update is available, proceed with the update via the app.
8. Reconfigure the Pod
If resetting doesn’t work, try removing the pod from the network and adding it again via the Plume app:
Open the app, go to settings, select remove pod, and then add new pod to reconfigure it.
9. Update Firmware
Sometimes the pod may stop working due to outdated firmware. The Plume app usually handles updates automatically, but check the app for any pending updates.
10. Contact Plume Support
If none of these steps resolve the issue, it could be a hardware problem. Reach out to Plume customer support for further assistance or to inquire about a replacement if the pod is still under warranty.
By following these steps, you can often resolve most common issues with a Plume Wi-Fi extender pod. If the problem persists, contacting customer support is the best next step.

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