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If you're not getting internet from Point Broadband's fiber network, here are some troubleshooting steps you can follow:
1. Check for Service Outages
Verify with Point Broadband: Check if there's a local outage by visiting their website or calling customer support.
Look for notifications: Point Broadband often notifies customers of planned maintenance or outages via email or text.
2. Inspect Your Fiber Connection
Fiber Optic Cable: Ensure the fiber optic cable is securely connected to the Optical Network Terminal (ONT) or gateway device.
ONT Status Lights: Look at the ONT (or router) for the status lights. Typically, lights should be green. If there’s no power, check the power supply.
3. Reboot Your Equipment
Router/Gateway: Power off the router and ONT by unplugging them for 30 seconds, then plug them back in.
ONT Reset: Some fiber setups require resetting the ONT itself. Check for a small reset button on the ONT.
4. Test Direct Connection
If you're using Wi-Fi, try connecting directly to the router via an Ethernet cable to rule out Wi-Fi issues. If the wired connection works, it might be a Wi-Fi issue.
5. Check Your Router Configuration
Reconfigure Router: If you've recently changed any settings, make sure the Point Broadband connection settings are correct. If needed, reset your router to factory defaults and set it up again.
6. Verify Account Status
Ensure your account is active and payments are up to date. Sometimes service might be paused due to billing issues.
7. Contact Support
If none of the above steps work, contact Point Broadband’s customer service. They can remotely test your fiber connection and reset it if needed.
By following these steps, you should be able to resolve most issues or at least pinpoint where the problem lies. Point Broadband contact phone number for service and repair is 844-407-6468.

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