Gift Cards in Odoo 18 Sales | Odoo 18 Sales Tutorials | Odoo 18 New Features | Odoo 18 Release Date
4In Odoo, managing gift cards is possible through custom modules or by using available configurations in the Sales, Point of Sale (POS), or eCommerce modules. Gift cards in Odoo allow businesses to provide store credit or prepaid value to customers, which they can redeem for products or services, either online or in-store.
Key Features of Gift Cards in Odoo
Issuing and Selling Gift Cards:
Gift cards can be sold as products in the Sales, POS, or eCommerce modules. They’re treated as standard products with a specific value.
When a gift card is purchased, it generates a unique code (either manually or automatically), which is given to the customer for redemption.
Customizable Gift Card Values:
Gift cards can have pre-set values or allow customers to choose an amount. This is helpful for customers who want flexibility in gift-giving or for businesses looking to provide various card options.
Gift Card Redemption:
Customers can redeem gift cards during checkout in the POS or eCommerce modules by entering the gift card code.
The redeemed amount is deducted from the gift card balance, and if any balance remains, it can be used for future purchases.
Balance Management:
Gift card balances are tracked within Odoo, enabling customers to partially redeem their cards and use any remaining balance on future orders.
Odoo can show the current balance of each gift card, helping both customers and businesses track its usage.
Expiry Dates and Restrictions:
Gift cards can be configured with expiration dates or usage conditions, such as validity only for certain products, categories, or time periods.
These restrictions ensure that gift cards are used within a specified time frame and for certain product ranges, if desired.
Gift Card Reporting:
Odoo offers reporting tools to track the issuance, redemption, and remaining balances of gift cards. This helps businesses manage liabilities associated with unredeemed balances.
Reports can show which gift cards are active, expired, or fully redeemed, providing insights into gift card usage trends.
Integration with Customer Accounts:
Some setups allow gift card values to be associated with specific customer accounts, making it easier for customers to view and manage their gift card balance directly from their profile.
This feature is beneficial for loyalty programs or memberships where store credit can be managed similarly to gift cards.
Marketing and Promotions:
Gift cards can be offered as part of promotions or loyalty rewards, encouraging repeat purchases and customer engagement.
Businesses can create campaigns where customers receive gift cards on reaching certain purchase milestones, adding an incentive for continued shopping.
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