How to Change Your Online User ID on Citizens Bank
0Changing or recovering your online User ID for Citizens Bank is a straightforward process that ensures you maintain secure and uninterrupted access to your mobile or online banking. This is especially useful if you’ve forgotten your User ID or need to retrieve it for login purposes. The Citizens Bank app and website both offer secure options to guide you through retrieving or updating your credentials.
Begin by launching the Citizens Bank mobile app on your device. Once the app has fully loaded, you’ll be presented with the login screen. If you remember your User ID, you can enter it along with your password to log in. However, if you've forgotten your User ID, tap the link labeled 'Forgot your User ID or Password?'
The app will redirect you to the secure password recovery and credential management portal. From here, select 'I forgot my User ID' and tap the 'Next' button to proceed. You’ll be asked to identify your account type—such as personal or business banking—so select the correct one and continue.
You’ll now need to verify your identity by entering key personal information. This includes your full Social Security Number (SSN) or Tax Identification Number (TIN), along with your date of birth. This information must match the details associated with your Citizens Bank account.
Once entered, tap 'Next.' The system will verify your information and display your User ID or send it to your registered email address, depending on your chosen method. If you’re attempting to actually change your User ID to a new one, that option may only be available after logging in and navigating to the account settings section—changes to usernames typically require contacting customer service.
For more assistance or to log in via desktop, visit [https://www.citizensbank.com/](https://www.citizensbank.com/)
Timestamps:
0:00 Introduction
0:11 Open Citizens Bank app
0:24 Tap 'Forgot your User ID or Password?'
0:48 Select 'I forgot my User ID'
0:53 Choose account type
0:59 Enter SSN/TIN and date of birth
1:10 Recover your User ID
1:17 Conclusion
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\#CitizensBank #UserIDRecovery #OnlineBanking #MobileBanking #AccountAccess #HowTo #BankingTips #LoginHelp
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