Improving customer experiences with Conversational AI

Improving customer experiences with Conversational AI

Channel:
United States Google Cloud
Subscribers:
296,000
Published on ● Video Link: https://www.youtube.com/watch?v=5gRl6SCGymk


Duration: 22:50
4,275 views
60

Contact centers are a valuable source of untapped data that holds the key on how to improve business. Learn how call centers at Optus, Telus, and Verizon improved customers’ experiences and agent capabilities by gathering insights with the power of AI to delight their customers. With Dialogflow CX and Agent Assist, businesses can handle more concurrent chats and reduce customer wait times, providing a better customer experience.

Resources:
Visit the Next '21 website → https://goo.gle/3i2ayO2

Speakers: Shantanu Misra, Calum Barnes, Craig Sultan

Watch more:
All sessions from Google Cloud Next → https://goo.gle/next21-allsessions
All the sessions from Google Cloud → https://goo.gle/next21-googlecloud
Watch all AI & ML sessions → https://goo.gle/next21-AIML

Subscribe to Google Cloud → https://goo.gle/GoogleCloud

#GoogleCloudNext
AI104

product: Cloud - AI and Machine Learning - Dialogflow; event: Google Cloud Next 2021; fullname: Shantanu Misra, Calum Barnes, Craig Sultan; re_ty: Publish;



Other Videos By Google Cloud


2021-11-09In the Cloud: Gloria Lee on adapting teams to data data-driven mindsets in Media
2021-11-09In the Cloud: Googlers share ways to transform Media & Entertainment
2021-11-08Empowering researchers with Google databases
2021-11-05Compute Engine: The best home for your applications
2021-11-05Using Cloud Translation to translate global content with Eli Lilly
2021-11-05Open and integrated data analytics on Google Cloud
2021-11-05Landing our Grace Hopper subsea cable
2021-11-05Discover, move, and trust data with unified data integration
2021-11-05Trust the cloud more by trusting it less: Ubiquitous data encryption
2021-11-05Security analytics with Chronicle
2021-11-05Improving customer experiences with Conversational AI
2021-11-05Using CCAI insights to better understand customers
2021-11-05Securing the software supply chain
2021-11-05Geospatial innovations with Google and Unilever
2021-11-05Google Cloud and Ironclad partner to accelerate document workflows
2021-11-05Advancing digital sovereignty
2021-11-05How Unilever uses data to drive sustainability across their supply chain
2021-11-05Johnson & Johnson's multicloud experience towards business innovation
2021-11-05How GE Appliances uses Google to address changing customer expectations
2021-11-05Protecting web apps and APIs
2021-11-05Preventing security requirements violations with Google Cloud


Tags:
Cloud Next '21
Cloud Next 2021
new cloud releases
google cloud releases
what's new with google cloud
Google Cloud Next 2021
NEXT 21
Google Cloud
Google Cloud Tech
type: Upload Only
pr_pr: Google Cloud Next