Using CCAI insights to better understand customers

Channel:
United States Google Cloud
Subscribers:
296,000
Published on ● Video Link: https://www.youtube.com/watch?v=bk8AizDUa9A


Duration: 21:03
3,720 views
35

Contact centers are a valuable source of untapped data that holds the key on how to improve business. Understanding what customers are saying at scale allows business teams to effectively manage and invest resources to make product and services better. Contact Center AI Insights provides the tools and models to tap into contact center data to really hear everything customers are saying.

Resources:
Visit the Next '21 website → https://goo.gle/3i2ayO2

Speakers: Mark Shalda, Dinesh Mahtani

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All sessions from Google Cloud Next → https://goo.gle/next21-allsessions
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product: Cloud - AI and Machine Learning - AI Platform; event: Google Cloud Next 2021; fullname: Mark Shalda, Dinesh Mahtani; re_ty: Publish;



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Tags:
Cloud Next '21
Cloud Next 2021
new cloud releases
google cloud releases
what's new with google cloud
Google Cloud Next 2021
NEXT 21
Google Cloud
Google Cloud Tech
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