LEADERBOARD - Masterclass - 045 - A Game Plan for Dealing With Angry People
2THEME: Personal Development
LESSON: A Game Plan for Dealing With Angry People - Part 1
The truth about rage is that it only dissolves when it is really heard and understood. This means that you have to focus hard and it is also good if you have some kind of strategy when emotions spiral out of control.
Firstly it does not help when you communicate to an angry person:
- I do not want to listen to you
- Anger is not positive
- Anger scares me (or)
- You need to keep those feelings inside you
So, what can we do instead? We can help those around us learn to manage their anger responsibly. Most of us have a hard time picturing what that looks like. Quite simply, responsible anger management begins with accepting the fact that everybody gets angry from time to time. And realising that we all have different levels of anger management.
Obviously, some people have had very few good role models in their life. Emotional intelligence develops when we teach people that all their feelings are okay, but they always have a choice about how they act.
Methods for dealing with this include:
1. Do not treat the situation like an emergency.
- Remain calm
2. Acknowledge the other person's feelings.
- Repeat the statements clearly back to the other person
3. Try to see their point of view.
- Everyone wants to know that they are being listened to
4. Do not attack.
- Escalation is always the fastest road to nowhere
5. Set some limits.
- Try to get the other person to agree that they are angry
Sooner or later we all bump into somebody who is angry about something.
Showing the best way is always your aim. As an angry person realizes that he or she doesn't have to raise his or her voice or go on the attack to be heard, and that it's safe to show you their vulnerable emotions, they will develop the capacity to express their feelings more appropriately.
Life is hard, let's not make it harder.
Key Words & Phrases
Rage + Dissolve + Spiral + Scare + Responsible + Model + Emergency + Escalation + Vulnerable
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