New Way Now: Quantum Metric writes code 60% faster; understands customer needs in seconds w/ Gemini
2Featuring: Mario Ciabarra, Founder and CEO of Quantum Metric
Executive Summary: Digital analytics platform Quantum Metric uses Google Cloud and Gemini Pro to help retailers understand and improve customer journeys. With BigQuery, Quantum Metric can deliver powerful data analytics at scale, while with Gemini Pro, it can solve complex problems for retailers in seconds to deliver real-time insights into customer behavior. Quantum Metric uses Google Cloud to enable retailers to listen to customers more effectively, accelerate development cycles, and enhance digital experiences, empowering them to innovate and meet customer needs with speed and precision.
Challenge: Retailers must understand their customers’ needs to be able to meet them, but that can be challenging when they have millions of online customers. Quantum Metric uses data analytics to help retailers respond to their customers’ requirements at scale. To do so, it needs powerful data processing coupled with innovative AI solutions.
Solution: Quantum Metric uses Google Cloud and Gemini Pro to create solutions that transform how retailers analyze and improve customer experiences. With BigQuery, Quantum Metric processes petabytes of data across billions of users globally to enable scalable, real-time analytics that identify friction points and optimize customer journeys. Quantum Metric has also made use of the large context window of Gemini Pro to build Felix AI, an AI solution that significantly accelerates problem-solving by analyzing data and delivering instant actionable insights. By combining the scalability of Google Cloud with advanced AI capabilities, Quantum Metric empowers retailers to respond quickly to customer requirements and deliver seamless, data-driven digital experiences.
Result: With Felix AI, built using Gemini Pro, Quantum Metric has accelerated the writing of code by 60% and can now understand complex customer needs in seconds, helping to drive greater customer satisfaction along with the growth of its own business.
Interview highlights and key takeaways from our interview with Mario Ciabarra, Founder and CEO of Quantum Metric:
→ “We evaluated all of the cloud providers. What would empower our success would be the cloud platform that innovated faster than the others, and it was hands down, without question, Google Cloud.”
→ “What we do with Google BigQuery is unparalleled — petabytes of data across billions of users across the world, all being processed by this massive cloud architecture that is so simple for us to use at scale.”
→ “Now with Felix AI, we're able to solve those problems in seconds. Felix AI is taking that data and analyzing it in real time.”
→ “The success that we've had at Quantum Metric is founded in the context window that Gemini is able to provide us.”
→ “Our work with Gemini has led us to our greatest success in terms of growth, in terms of customer happiness, in terms of solving new and innovative problems for our customer set.”
→ “Google Cloud has been an incredible partner along the entire journey, treating us like a Fortune 10 company all the time.”
→ “Quantum Metric and Google Cloud are creating a new way for us to listen to customers at scale.”
Google Cloud products used: Vertex AI, BigQuery, Gemini Pro
Learn more:
Quantum Metric: Recovering lost revenue with digital experience analytics → https://goo.gle/4kysgqD