Qantas facing class action over cancelled flight refunds
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An existing event recently spoke to Qantas customers who did not receive any repayment for flights canceled during the COVİD-19 pandemi, and the airline went back to hot water. Qantas is faced with a new class action, and Andrew Paull Echo Law is leading to accusing against the national carrier accused misleading and deceptive behaviors clinging to billions customers instead refunding. "We know that Covid caused all flights to be canceled in 2020, but instead of returning customers, they pushed everyone to these new travel loans programs."Said. Qantas. He said "In the center of the case, Qantas says that if a flight is canceled due to its own transportation conditions, conditions other than control, it will make you a refund." Paull said that although Qantas expanded flight loans and began to return customers, it was not enough. Lawyer, "Very late, too late, three and a half years after the track to say that they are ready to give some money, but still do not make it easier."Said. Andrew Paull from Echo Law. Leanne Sammut. He said those who buy refund still come out of his pocket. "They would be interested in this money in any other situation. Here is that Qantas has benefited and this benefit should be given back to the customer."Said. Leanne Sammut registered in the classroom action this morning. An existing event recently spoke to Qantas customers who did not receive any repayment for flights canceled during the COVİD-19 pandemi. Leanne Semmut registered in the class action "I think what they do is not true and not Australia. "It's just that don't give back the money when they say that have made an incredible amount of profit. Sammut is still waiting for him to give him a loan after his flight was canceled. 570 dollars left out of his pocket. Even Sammut went Melbourne airport to talk the staff but was told for the phone. Quentin Long from the Australian traveler. Long said it was a long problem caused by Covid-19 for the airline. "I think Qantas had a hard time in the last three or four years of brand health in the last three or four years. Obviously Covid entered it and like any airline in the world, they had to do their best."Said. Although the class claim is somewhat valid, he said he did not harm the brand. "Things are flying for Qantas, they have many customers," he said. "The focal point needs to have the customer experience and that it can play, we have to wait and see." Qantas Declaration from the Echo Law on class action 21 August 2023 We completely reject these claims. For customers affected by locking and border closures, we have already processed repayments exceeding $ 1 billion from Covid loans. The majority of customers with COVID loans can get refund and run full page ads, and send E -POSTE to encourage customers who want refund directly to us. Qantas has one of the most flexible Covid credit policies of any airline, including our global peers and expanded the expiration dates three times. "Along way, we have made a number of