Arturia Download Error On Mac Problem Downloading Plugins With Software Center On M4 Max MacBook Pro
8In this video I show you the problem with Arturia when it fails to download and install the VST soft synths from the Arturia V Collection X. This exact same problem also happens when trying to download and install effects from Arturia FX Collection 5.
While I don't show a solution to this problem in this video, hopefully the information in the video may help other Arturia users with similar issues.
It is also worthing noting that my install of the Arturia Software Centre (ASC) doesn't install all of the files and folders that it is supposed to. I also don't get any requests for permissions from macOS during the installation of the ASC software. The ASC software is basically a download manager specifically for the Arturia VST software synthesizers, such as the V Collection X suit and also their VST effects, such as the FX Collection 5.
My Arturia problems are specific to Apple Silicon Mac and ARM processors and I am using an M4 Max MacBook Pro running macOS Sequoia 15.1, the latest version as of doing this video.
However, I have also heard of similar Arturia issues and problems on older X86 Mac computers on Intel processors and also X86 Windows computers.
HELP & ADVICE FROM ARTURIA TECHNICAL SUPPORT:
First, make sure to grant if needed to both the "Arturia Software Center" and to the "Install Helper" the Full Disk Access.
Then, please delete the Arturia Software Center preferences file. Here's how on Mac:
Go to this folder : /Library/ArturiaSC/Arturia Software Center/user
Delete the "asc.pref" file
And try again to log in with your ASC credentials.
If this persists, make sure to first uninstall and reinstall the Arturia Software Center with the steps below:
In order to completely uninstall the ASC, please delete the following folders & files:
/Applications/Arturia/Arturia Software Center
/Library/Arturia/Arturia Software Center
/Library/ArturiaSC
/Library/LaunchAgents/com.Arturia.ArturiaSoftwareCenterAgent.plist
/Library/LaunchDaemons/com.Arturia.InstallHelper.plist
/Library/PrivilegedHelperTools/com.Arturia.InstallHelper
Once uninstalled, please download / reinstall the Arturia Software Center from the link below:
https://dl.arturia.net/products/asc/soft/Arturia_Software_Center__2_8_2_2787.pkg
Once done, open the Arturia Software Center and then just try to proceed with another software install to confirm how it goes.
If none of these suggestions have helped, i would suggest you for now as a temporary workaround to disable the "Silent install" option in the Arturia Software Center preferences which should allow you to install your software (but will require you for each install to go through the install steps manually which isn't comfortable indeed):
One of the common issues is the Download paused issue.
If you're in this situation, make sure to type in your macOS login info in the Install Helper pop-up window.
If this doesn't work, please follow these steps:
1) Open your terminal by going first to Applications, and then to the Utilities folder.
2) Then, paste "sudo launchctl load -w /Library/LaunchDaemons/com.Arturia.InstallHelper.plist" in your terminal, and press enter.
3) Enter your User Session/Account password, and press Enter again.
More Artura support: https://support.arturia.com/hc/en-us/articles/8092133633180-Arturia-Software-Center-ASC-Download-Install-issues
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