Wayfair gains a thought partner with Gemini, accelerating innovation for global employees
Featured in this video: Mayank Gandhi, Head of Data and ML Platforms, Wayfair
Executive summary: As one of the largest online home retailers, Wayfair uses advanced technologies to elevate customer and supplier experiences. With Google Workspace and Gemini, the company has woven generative AI seamlessly into everyday workflows, helping employees across the organization unlock creative solutions, analyze data, and communicate more effectively. Through a strategic rollout that included AI champions and targeted learning initiatives, Wayfair has embraced productivity hacks and innovative uses of Gemini, driving collaboration at scale.
Challenge: Millions of customers rely on Wayfair to bring their visions of home to life. That’s why the company relies on advanced technologies to deliver more efficient, thoughtful, and innovative experiences for customers and suppliers. With a growing presence in both digital and physical retail spaces, Wayfair wanted to better support its teams by granting broad access to AI tools. This would ensure that even people without technical expertise could benefit from enhanced creativity and productivity.
Solution: As a long-time Google Workspace customer, Gemini was a natural fit for Wayfair. The company began by running a small pilot and creating a network of AI champions, using a train-the-trainer model for deployment. This helped employees quickly develop prompt-writing skills, which are critical for interacting effectively with generative AI. Gemini integrates directly into daily workflows across Workspace applications, allowing employees to use AI as a thought partner for data analysis, content creation, email writing, and more.
Result: The adoption of Gemini at Wayfair has sparked productivity gains across departments, with employees discovering creative ways to simplify tasks, brainstorm quickly, and pilot new ideas even without technical expertise. Gemini delivers small day-to-day productivity unlocks that collectively lead to significant impact. This enables Wayfair to efficiently meet team goals and create long-term innovation in the home retail industry.
Highlights and key takeaways from our interview with Mayank Gandhi, Head of Data and ML Platforms at Wayfair:
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