How to FIX Sound & MIC Not Working on HEADSET Xbox Series X|S (Best Method)
2Experiencing sound or microphone issues with your headset on the Xbox Series X|S can be frustrating, but there are several troubleshooting steps you can take to resolve the problem. The best method often involves a combination of these solutions, as the cause can be a hardware issue, a software glitch, or a simple setting that's been overlooked.
1. Basic Checks and Resets
Restart your console: A simple hard reset can often fix temporary glitches. Hold down the power button on the front of the console for several seconds until it completely shuts down. Unplug the power cord for a minute, then plug it back in and turn the console on.
Check the headset and controller connection: Ensure your headset is firmly plugged into the 3.5mm jack on your controller. If you're using a wireless headset, confirm that the USB dongle is properly connected to the console.
Check for mutes and volume controls: Make sure the mute button on your headset or its cable isn't activated. Also, check the volume controls on your headset itself.
Verify headset status on the console: Press the Xbox button on your controller to open the guide. Go to the "Audio & music" section and check the headset volume and chat mixer settings. Ensure the headset mic is turned on.
2. Update and Firmware
Update your controller's firmware: Outdated firmware can cause connection issues.
Press the Xbox button to open the guide.
Navigate to Profile & system - Settings - Devices & connections - Accessories.
Select your controller and then the three dots (...) to check for a firmware update.
Check for a headset update: Some wireless headsets also have their own firmware that can be updated through the Xbox Accessories app.
3. Controller and Headset Health
Clean the headset port: The 3.5mm jack on your controller can accumulate dust and debris, which can prevent a proper connection. Use a thin implement like a toothpick or a can of compressed air to carefully clean out the port.
Test with another device: Plug your headset into a different device (like a phone or PC) to see if it works. If it does, the problem is likely with your controller or Xbox settings.
Try a different controller or headset: If you have another headset or controller available, try them in different combinations. This can help you isolate whether the problem is with the headset, the controller, or the console itself.
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