A VIDEO ON CUSTOMER SERVICE AND HOW IT IMPACTS A BUSINESS.
This video consists of the following:
1. Facts about customer service. Basic introduction of customer service.
2. Types of Customer Service (Medium) :
i. Telecommunication Support (Telephone Support)
ii. Email Support
iii. Live chat support
iv. Social Media Support
v. Customer Self Service
vi. Multichannel Support
3. Why customer service is important (What are its benefits?)
i. Retains existing customers.
ii. Brand reputation
iii. Lower employees turnover
iv. Sustained business
So I tried something different for this channel, let me know in the comment section how was it and if I should keep coming with these types of topics, which are not specifically from a subject or course but can help us increase our knowledge about the topics.
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