How to Fix LAN Cable Not Working on PS5 & Disconnecting (Easy Tutorial)
8To fix a LAN cable not working or disconnecting on your PS5, try these steps:
Check the LAN Cable and Connections:
Ensure the Ethernet cable is securely plugged into the PS5 and router/modem.
Inspect the cable for damage (frayed wires, bent pins). Replace it if damaged.
Test with a different Ethernet cable (Cat 5e or higher recommended for PS5).
Restart Devices:
Power off your PS5 completely (not rest mode) and unplug it for 1-2 minutes.
Restart your router/modem by unplugging it for 30 seconds, then plugging it back in.
Reconnect the LAN cable and power on both devices.
Test the Router/Modem Port:
Plug the LAN cable into a different port on your router/modem.
Connect the cable to another device (e.g., a laptop) to confirm the port and cable work.
Update PS5 Firmware:
Go to Settings, System, System Software, System Software Update and Settings.
Select Update System Software and ensure your PS5 is running the latest firmware.
A pending update might cause network issues.
Check Network Settings on PS5:
Navigate to Settings, Network, Settings, Set Up Internet Connection.
Select Wired LAN and choose Manual setup.
Set IP Address Settings to Automatic, DHCP Host Name to Do Not Specify, and DNS Settings to Automatic.
Test the connection: Settings, Network, Connection Status, Test Internet Connection.
Disable Power-Saving Features:
Go to Settings, System, Power Saving, Features Available in Rest Mode.
Turn off Stay Connected to the Internet to prevent network drops in rest mode.
Adjust Router Settings:
Log into your router’s admin panel (check the router’s manual for instructions).
Ensure UPnP (Universal Plug and Play) is enabled for better device connectivity.
Assign a static IP address to your PS5 to avoid IP conflicts:
Find your PS5’s MAC address in Settings, Network, Connection Status, View Connection Status.
In your router, reserve an IP for the PS5’s MAC address.
Open ports for PS5 (if needed):
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479, 49152–65535
Disable any firewall or QoS (Quality of Service) settings temporarily to test.
Check for Interference or Overheating:
Ensure the PS5 is in a well-ventilated area, as overheating can affect network performance.
Keep the LAN cable away from power cords or devices causing electromagnetic interference.
Test Internet Stability:
Run a speed test on another device to confirm your internet is stable.
If the router is far from the PS5, consider a shorter LAN cable or a powerline adapter to reduce signal loss.
Reset Network Settings:
Go to Settings, Network, Settings, Reset Network Settings.
Reconfigure your LAN connection afterward.
Factory Reset (Last Resort):
If nothing works, back up your data to a USB or cloud storage.
Go to Settings, System, System Software, Reset Options, Reset Your Console.
Reinstall the latest firmware via USB if needed (download from Sony’s official website).
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