How to Fix Mic & Sound Not working on your PS5 Console (Easy Method)
11If your PS5 microphone and audio aren’t working, here are some steps to fix the issue based on common troubleshooting methods.
First, check the basics. Ensure your headset is properly connected, whether it’s wired, plugged into the controller’s 3.5mm jack or USB, or wireless, paired correctly.
For wired headsets, make sure the plug is secure and not damaged. For wireless ones, confirm the battery is charged and the headset is synced with the PS5.
Next, look at the controller’s mute button, located below the PS button. If it’s orange, the mic is muted, so press it to unmute. You can also check the quick menu by pressing the PS button, selecting the microphone icon, and ensuring it’s not set to mute there.
Go to the PS5 settings to verify your audio configuration. Navigate to Settings, then Sound, then Microphone, and make sure the correct input device is selected, like your headset or the controller’s built-in mic. While there, select Adjust Microphone Level and test the sensitivity, speaking into the mic to see if the input bar moves.
If it doesn’t, the mic might not be detected. For audio output, go to Settings, then Sound, then Audio Output, and confirm the output device is set to your headset or preferred device.
If the mic works but audio doesn’t, check the volume settings in the Audio Output menu and ensure it’s not turned down. Also, test if the TV or speakers are muted if you’re not using a headset.
Try testing the headset on another device, like a phone or PC, to see if the mic and audio work there. If they do, the issue is likely with the PS5 or controller. If they don’t, the headset might be faulty.
For hardware troubleshooting, inspect the controller’s audio jack or USB ports for debris or damage, cleaning them gently with compressed air if needed.
If you’re using a wireless headset, check the manufacturer’s site for firmware updates, as outdated firmware can cause compatibility issues.
If you’ve recently seen a chat error code, it could point to a specific problem, so check the PS5’s notification area or error log for details, though this might require further investigation depending on the code.
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