How to Verify your Licenses on your PS4 if Games Are Locked
1If your games are appearing with a padlock icon on your PS4, it usually means there's a licensing issue preventing you from playing them. This can happen for several reasons, such as:
Changes in Primary PS4 Activation: If your console is no longer set as your primary PS4 for the account that purchased the games.
PlayStation Plus Expiration: If the games were free through PlayStation Plus and your subscription has expired or is inactive.
Account Login Issues: If you're not signed into the correct PSN account that owns the game.
Network Problems: The PS4 might not be able to connect to the PSN servers to verify your licenses.
System Glitches: General software issues can cause licenses to not be recognized.
The primary method to fix this is by restoring licenses. Here's how to do it, along with other troubleshooting steps:
1. Restore Licenses (Most Common Fix)
This process forces your PS4 to re-sync with the PlayStation Network servers and re-verify all the digital content licenses tied to your account.
Ensure you are signed in to the correct PlayStation Network (PSN) account that purchased or obtained the games.
From the PS4's home screen, go to Settings (the toolbox icon ⚙ ️ on the top row).
Select Account Management.
Scroll down and choose Restore Licenses.
Select Restore to confirm the action.
The PS4 will connect to PSN and run through the process. It usually only takes a few seconds or minutes, depending on how many licenses you have.
Once completed, go back to your game library or home screen and check if the padlock icons are gone.
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